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Trust

2 cards · 14 min

When trust breaks down on a team, everything else stops working.


The Cards

  1. I

    Every working relationship has a trust battery. It starts at 50% and charges or drains based on every interaction.

  2. II

    Trust isn't one thing. It's built from credibility, reliability, intimacy, and low self-orientation.

For Your Team

This pack works best as a team exercise. Have each person read the cards before your next meeting. When you gather, pick one or two frameworks to discuss: What resonated? What’s already happening (or not) on our team? Then choose one thing to operationalize this week.

Discussion Prompts

  1. Pick one direct report. Where would you put the trust battery right now? What specific interactions charged or drained it?
  2. Think about someone on your team whose trust battery is below 50%. Is the issue credibility, reliability, intimacy, or self-orientation? How does that change what you'd do about it?
  3. Have you ever had a trust battery that couldn't be recharged? How long did you wait before acting on it, and what would you do differently?
  4. When trust is low between two people on your team (not involving you), how do you decide whether to intervene or let them work it out?
  5. Which of the four components of trust is hardest for you personally? Where does your own self-orientation creep in?